>>>Renovation company related shops
More than 90% of consumers would like to return
In the paper survey, 78 consumers stated that if a decoration company provided good services, they would “repeedly return†at the time of the second renovation, and the ratio reached 97.5%. In online surveys, this ratio also reached 92.7%. According to the Beijing survey, 56% of consumers’ housing uses will affect their decoration choices: “For self-occupation, choose a brand decoration company, rent or invest in a guerrilla,†and 26% of consumers explicitly stated that they have two uses. The brand companies will all be chosen. Only 12% of consumers said that they will choose guerrillas. In the national survey of the Internet, the proportion has become 34%.
When asked what consumers think is “the most important thing in the home improvement processâ€, 81% of consumers choose “good project qualityâ€, 53% of consumers want “affordableâ€, and 31% require “after-sales service. With protection, 24% of consumers believe that "service is good and peace of mind" and only 4% want to design a personality. When asked “what determines the quality of the interior decoration,†54% of consumers believe it is “a group that works for their own familyâ€. Only 33% of people expect to be managed by the company, but 13%. People feel that they rely on their own supervision. It seems that during the renovation process, the brand company should still strengthen its technical training and management of construction personnel, so that its level and service attitude are equivalent.
Brand company customer satisfaction reaches 87%
In Beijing, 48 of the 80 consumers surveyed by the newspaper had experienced renovations, including 16 of the guerrillas, 23 of the brand companies, and 9 of the readers. In the brand company’s customer base, when it comes to feelings, 20 consumers chose “very satisfied and worked wellâ€, with 87% satisfied. The high degree of satisfaction of the decoration company shows that consumers who have chosen a brand company have experienced the advantages of the brand company in project quality, design and after-sales service, and are in essence deeply different between the brand decoration company and the traditional guerrillas. Have experience and understanding.
Of the 32 non-renovated consumers, 60% said they would choose a branded company. Of the 9 consumers who had experienced guerrillas and brand companies, 58% of consumers clearly stated that if they re-decorated they would choose a brand company. In the online survey, the percentage of brand companies selected also reached 58.8%, which is much higher than the selection of "guerrillas" and "acquaintances". But what needs to be vigilant is that among 9 consumers who have experienced guerrillas and brand companies, 33% of consumers think that brand companies and guerrillas are “not really different from each other†and 31% are consumers. He said that “whether he is a guerrilla or a company, acquaintances introduce the best.†This shows that, although it has been favored by most consumers, decoration companies still need to work hard to improve the cost-effectiveness, provide better services in the peace of mind, so that consumers Rest assured that consumption.
Renovation starts to prepare water heater brand lighting brand decoration decoration company decoration design door price home improvement decoration find decoration company okay decoration living room
Yongwei Metal Product Co., Ltd , http://www.hswire-mesh.com