Nature Mattress Newsletter Recently, Mr. Liu, a citizen of Jinan, reported through the 12345 hotline that he purchased mattresses at the 3rd floor of Hongxing Meikailong in Tianqiao District. The staff told this product to be produced in the United States. After that, Mr. Liu discovered that it was produced in Guangdong. Go to the store and ask for a return. The store manager responded: You can return the goods, but you have to deduct 1000 yuan. In response to this matter, the reporter conducted relevant interviews.
The return must be deducted 1,000 yuan
"On December 24th, I bought a mattress from Shi Lipu on the 3rd floor of the Red Star Macalline. It cost 2,600 yuan. At that time, the staff told me that it was produced in the United States. After returning home, I checked the product model and found that the production site was produced in Guangdong. The next day I went to the store to ask for a return. The staff did not care at first. Later I found the manager of the store, but the manager informed that the return can be, but must be deducted 1,000 yuan." Mr. Liu told reporters.
"From the time of buying and returning for two days, the mattress is still brand new. Why should I deduct 1000 yuan?" Mr. Liu said, "At first, I chose to buy a mattress at Red Star Macalline. I believe that the products here are not expected to be sold. In case of counterfeit goods, there is an additional refund for maintaining their own rights. In the face of such a request, Mr. Liu found the Red Star Macalline Customer Service Office and asked for the matter.
According to Mr. Liu, after the customer service office negotiated with the settled merchants, the problem has been solved.
Red Star Meikailong: The regulations for entering the merchants are internal secrets and are inconvenient to disclose.
Although the problem has been solved, is the product of the mall really reliable? How to supervise the integrity of the merchants? Then the reporter contacted the customer service staff of Hongxing Meikailong Jinan District. The staff responded, “The supervision mechanism of each mall is different. The regulations governing the establishment of merchants belong to our internal secrets and are inconvenient to disclose."
The return must be deducted 1,000 yuan
"On December 24th, I bought a mattress from Shi Lipu on the 3rd floor of the Red Star Macalline. It cost 2,600 yuan. At that time, the staff told me that it was produced in the United States. After returning home, I checked the product model and found that the production site was produced in Guangdong. The next day I went to the store to ask for a return. The staff did not care at first. Later I found the manager of the store, but the manager informed that the return can be, but must be deducted 1,000 yuan." Mr. Liu told reporters.
"From the time of buying and returning for two days, the mattress is still brand new. Why should I deduct 1000 yuan?" Mr. Liu said, "At first, I chose to buy a mattress at Red Star Macalline. I believe that the products here are not expected to be sold. In case of counterfeit goods, there is an additional refund for maintaining their own rights. In the face of such a request, Mr. Liu found the Red Star Macalline Customer Service Office and asked for the matter.
According to Mr. Liu, after the customer service office negotiated with the settled merchants, the problem has been solved.
Red Star Meikailong: The regulations for entering the merchants are internal secrets and are inconvenient to disclose.
Although the problem has been solved, is the product of the mall really reliable? How to supervise the integrity of the merchants? Then the reporter contacted the customer service staff of Hongxing Meikailong Jinan District. The staff responded, “The supervision mechanism of each mall is different. The regulations governing the establishment of merchants belong to our internal secrets and are inconvenient to disclose."
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